Vikiohome Return & Exchange Policy

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1. Return Eligibility

• Products can be returned within 30 days of the delivery date.
• Items must be unused, uninstalled, and in original packaging.
• A proof of purchase (such as order number) must be provided.
• Returns requested after 30 days are accepted under stricter conditions and may incur additional fees.

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2. Return Shipping and Responsibility

• Within 30 days:
  • If the return is due to product defects, wrong item shipped, or damage, Vikiohome covers the return shipping cost.
  • If the return is due to personal reasons (e.g., change of mind, wrong order, dislike), the buyer is responsible for return shipping.
• After 30 days:
  • Regardless of reason, the buyer is responsible for return shipping and additional fees will apply.

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3. Fee Structure for Returns

All returns may involve the following fees depending on the situation:

• Bank Order Handling Fee:
  • 6% of the order amount for PayPal and installment payments.
  • 5% of the order amount for non-PayPal payments (e.g., credit card, debit card).
• Warehouse Handling Fee:
  • 5% of the order amount if the product has a logistics tracking number but has not yet been delivered or has been delivered.
• Logistics Transportation Fee:
  • 5% of the order amount if shipping interception or rerouting is required.
• Logistics Interception Fee:
  • 10% of the order amount if the package needs to be intercepted mid-shipment.
• Logistics Return Fee:
  • 5% of the order amount if the item is returned after delivery.
• Returns Processing Fee:
  • 5% of the order amount for inspection and reintegration into inventory after return.

Note:
These fees can accumulate based on the return circumstances. For personal reason returns after delivery, total deductions could reach up to 25% of the order amount.

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4. Inspection Upon Return

• Vikiohome will inspect all returned items upon receipt.
• If the returned item’s condition and issue match the buyer’s reported reason, the return will proceed under standard terms.
• If there is a discrepancy between the actual product issue and the buyer’s claim, Vikiohome reserves the right to charge an additional inspection and restocking fee of up to 20% of the order amount.

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5. Special Situations Handling

• Defect Found After Unpacking but Before Installation:
  If the buyer discovers a defect upon opening the package but still wishes to keep the product, Vikiohome may offer a partial refund based on the severity of the defect, upon evidence submission.
• Defect Found After Installation:
  If the buyer finds a defect after installation, they must submit installation proof and defect evidence. Vikiohome will assess and may offer a partial refund or other compensation accordingly.
• If the buyer does not accept the offered compensation:
  They may proceed with a return under the standard return process and bear the applicable return costs and fees.

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6. Exchange Policy

• Exchanging for the Same Model:
  • If the issue is reported within 30 days, Vikiohome will cover the exchange shipping cost.
• Exchanging for a Different Model:
  • Buyers must first return the original product under the standard return terms (fees apply), and place a new order separately for the desired model.
  • Standard return costs and shipping responsibilities apply.

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7. Refund Timeline

• Refunds are issued to the original payment method within 5–7 business days after successful inspection and approval.
• All applicable fees will be deducted from the refund amount before issuance.

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FAQ

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Q1: Can I return a product after 30 days?
A: Yes, but you will be responsible for the shipping costs and additional fees.

Q2: Who pays for the return shipping?
A: Vikiohome covers the shipping for product issues reported within 30 days. Otherwise, the buyer is responsible.

Q3: What fees will be deducted from my refund?
A: Depending on payment method, logistics status, and timing, fees can include bank handling, warehouse handling, transportation, interception, and return processing fees.

Q4: What happens if the actual product issue doesn't match my reported reason?
A: A restocking fee of up to 20% of the order amount may apply.

Q5: I found a defect but still want to keep the product. Can I get a discount?
A: Yes, if the defect is minor and valid evidence is provided, a partial refund may be offered.

Q6: Can I exchange my purchase for another model?
A: Exchanges for different models are treated as a return + new order, and return fees will apply.